Still have questions? We’ve got the answers.
What is Total Wireless Rewards?
Total Wireless Rewards is a free program through which you get exclusive access to Instant Savings benefits, including local offers on dining, entertainment, travel, and more.
Who is eligible for Total Wireless Rewards?
Subject to Total Wireless's discretion, you must meet the following criteria to be eligible to participate in Total Wireless Rewards:
- Have at least one ESN active in your account
- Be a resident of the US
- Be at least 13 years of age.
Is there a fee to participate in Total Wireless Rewards?
No, there’s no fee to join Total Wireless Rewards.
How do I sign up for Total Wireless Rewards?
Who do I contact if I have trouble signing up?
Please contact customer service at 1-866-663-3633.
How does the program work?
Total Wireless Rewards is a FREE program, created as a reward for being a loyal customer, by helping you save in your everyday life. You earn points by enrolling in the program, refilling your service every month, playing games, watching videos and more. There are multiple ways you can use the points you accumulate, including free service plans.
How do I refer someone to Total Wireless Rewards?
There are a variety of ways you can make a referral—face-to-face, email or social media. Go to rewards.totalwireless.com to learn more. You will find helpful referral information and tools on this page.
What is a referral code?
Your referral code is your Total Wireless Rewards code. Make sure the friend you are referring uses your referral code when signing up for Rewards, once they become a Total Wireless customer. This is the only way you are both eligible to earn Refer-a-Friend bonus points.
Where do I find my referral code?
Your referral code will be provided each time you email, tweet or download your referral message.
Do you provide any referral tools to help me refer friends and family?
Absolutely! Visit rewards.totalwireless.com and choose to send an email, download a flyer, or distribute via social media. All of these pieces of communication will have your referral code on it for your friends or family to use.
How long does it take to receive my points after someone I refer joins Total Wireless Rewards?
Points earned through participation in Total Wireless Rewards' Refer-A-Friend program are typically available to claim within 60 days after validation of the new account activation to Total Wireless, and after referee joins Rewards within 14 days of activation.
How long does it take to receive my points once I join Total Wireless Rewards using a friend’s referral code?
Points earned through participation in Total Wireless Rewards' Refer-A-Friend program are typically available to claim within 60 days after validation of the new account activation, and after referee join Rewards within 14 days of activation.
Is there a limit to how many points I can earn for referring friends and family?
No. There is no limit to how many friends and family members you can refer to join Total Wireless.
How do I change my notification preferences?
To change your notification settings, go to My Account. Then, click on “Update personal profile.” This can be found on the left side of the page under the My Account menu.
What if I no longer want to be a part of Total Wireless Rewards, how do I un-enroll?
You can call customer service at 1-866-663-3633 to un-enroll from the program. Please keep in mind that you will lose any accumulated points
What is the Savings Calculator?
It is a tool to help you understand approximately how much you have saved using local offers as part of the Instant Savings benefits of the program.
How can I earn more Points?
Once you are logged in to Total Wireless Rewards, select the "Earn Points" tab.
Do all Service Plans earn you Reward Points?
Most service plans will earn you Reward points. If you have a question on a specific plan, please call customer service at 1-866-663-3633.
Can I see the history of my points?
Yes, you will be able to see at least 6 months history of your engagement and participation in the program on the My Activity page.
Can I earn Anniversary Bonus Points?
You will earn surprise bonus points when you reach 6 month, 12 months, 18 months, and 24 months as a member. The longer you stay, the more points you earn.
Do I earn points every time I share on social media?
You are able to share your experience with friends as much as you want, but points are earned up to 2 times a month.
What is the difference between Available, Pending and Total points?
Available Points are the points you have available to Redeem. Pending Points are the points that you earned and remain in a pending period. They are not yet available for redemption. It usually takes 30 days from the moment that the points are earned for them to become available. Total Points are the total amount of points you have and include Pending and Available.
How do I earn bonus points with Auto-Refill?
If you are not yet enrolled in Auto-Refill, you will be able to earn one-time bonus points for every mobile number you enroll in Auto-Refill. As long as you are enrolled in Auto-Refill, you will also earn double the points you normally would for refilling your service plan each month. Please note, members that disenroll and then re-enroll in Auto-Refill will not qualify for a second round of bonus points.
How many lines can I add to my account?
The account holder can add up to 4 lines to their account to receive bonus points.
How do I add a new line to my account?
You can add a new line by:
-Purchasing a (brand) device and service plan online or at a retailer
-Bringing your own phone and purchasing a SIM card and service plan online or at a retailer
NOTE: You MUST add the new line to your account in order to receive your points.
When will my points become available for Adding Lines?
Awarded points will take 60 days to process. Existing line(s) and new line(s) must be active for pending points to become available.
Is this promotion valid for upgrades?
No. This is only for new lines.
Do I earn points for the new line?
Yes, and that’s great news! You will earn points every month for refilling your service as long as your device is active.
How do I redeem my Points?
Once you are logged in to Total Wireless Rewards, select the "Redeem Points" tab. On the Redeem Points page, you will see all the options available to use with points.
How do I request a resend of my eGift Card redemption email?
Please expect to receive your eGift Card email within the next 24 hours from sender “Your Rewards Program”.
If you do not receive your eGift Card email within this time frame, please check your trash/junk/spam folders:
For eGift Card inquiries ONLY, please contact our eGift Card support at firstname.lastname@example.org.
For all other inquiries, please contact our general Rewards support at 1-866-663-3633.
How do I check the balance of my eGift Card?
You can check you balance online here @ https://www.walmart.com/account/giftcards/balance.
Can I exchange or cancel my eGift Card?
Unfortunately, we cannot exchange or cancel eGift Cards.
Does my eGift Card have an expiration date?
No, your eGift Card does not expire.